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WARRANTY

WARRANTY

Thank you for trusting HD Reno and choosing our services.

As a professional company, we exercise stringent control over the quality of our products. At the same time, we are confident in our ability to provide every customer with fair and reasonable after-sales service.

Rest assured that we will make every effort to address your concerns and advocate on your behalf. If you have any questions regarding after-sales service, please do not hesitate to contact us.

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WARRANTIES

TAPWARE
RANGE WARRANTY PERIOD Details (from date of purchase)
Mixer 20/10/7/1 Years

20 Years -Replacement Cartridge

10 Years -Ceramic Disc Cartridges

7 Years - Replacement colour finish

7 Years - Replacement product or parts

1 Year - Labour(NSW)

Tapware & Outlet 20/7 Years

20 Years - Replacement product or parts

7 Years - Replacement colour finish

 

SHOWERS
RANGE WARRANTY PERIOD Details (from date of purchase)
Shower head & Arm Lifetime/7 Years

Lifetime -Replacement product or parts Only

7 Years - Replacement colour finish

Shower on rail 20/7/1 Years

20 Years -Replacement Cartridge

7 Years - Replacement colour finish

7 Years - Replacement product or parts

1 Year - Replacement for hose

Twin shower

(shower set)

20/7/1 Years

20 Years -Replacement Cartridge

7 Years - Replacement colour finish

7 Years - Replacement product or parts

1 Year - Replacement for hose

 

ACCESSORIES
RANGE WARRANTY PERIOD Details (from date of purchase)
(NON) Heated Towel Rail 5/1 Years

5 Years - Replacement Parts

1 Year - Finish

Towel/Toilet Rail & Ring & Holder 5/1 Years

5 Years - Product Parts Replacement

1 Year - Finish

Soap Accessories 5/1 Years

5 Years - Product Parts Replacement

1 Year - Finish

Robe Hooks 5/1 Years

5 Years - Product Parts Replacement

1 Year - Finish

Shelf 1 Year

1 Year - Product Parts Replacement

1 Year - Finish

POP UP Waste 1 Year

1 Year - Product Parts Replacement

1 Year - Finish

Floor Waste & Drain 1 Year

1 Year - Product Parts Replacement

1 Year - Finish

Trap 1 Year

1 Year - Product Parts Replacement

1 Year - Finish

 

SINK
RANGE WARRANTY PERIOD Details (from date of purchase)
Kitchen Sink (304) 2 Years 2 Years - General Use and Parts
Kitchenette 2 Years 2 Years - General Use and Parts
Laundry Sink& Tub* 2 Years 2 Years - General Use and Parts
Granite Sink 1 Year

1 Year - Replacement Part(Waste)

1 Year - General Use

 

BASIN
RANGE WARRANTY PERIOD Details (from date of purchase)
All Basin 1 Year

1 Year - Replacement Part(Waste)

1 Year - General Use

 

VANITY
RANGE WARRANTY PERIOD Details (from date of purchase)
Vanity Top 1 Year

1 Year - Replacement Part(Waste)

1 Year - General Use

Cabinet(Excluding MDF) 5/1 Years

5 Years - Product Replacement on Cabinet

1 Year - Labour for Manufacturing Faults(NSW)

Cabinet (MDF) 2 Years 2 Years - General Use and Parts
Handles, Hinges, Legs 1 Year 1 Year - Replacement Parts
Shaving cabinet 1 Year 1 Year - Product Parts Replacement and Use

 

MIRROR
RANGE WARRANTY PERIOD Details (from date of purchase)
Mirror 1 Year

1 Year - Replacement Parts

1 Year - General Use

Led Mirror 1 Year

1 Year - Replacement Parts

1 Year - General Use

 

SHOWER SCREEN
RANGE WARRANTY PERIOD Details (from date of purchase)
All Shower screen 1 Year

1 Year - Replacement Parts

1 Year - General Use

 

BATHTUB
RANGE WARRANTY PERIOD Details (from date of purchase)
All Bathtub 5 Years

5 Years - Replacement Part(Waste)

5 Years - Product Shell

 

TOILET
RANGE WARRANTY PERIOD Details (from date of purchase)
Geberit 10/2/1 Years

10 Years - Product Replacement (Tanks & Frames)

2 Years - Products Parts Replacement Parts for Inlet & Outlet Valves

1 Year - Product Replacement on Buttons

R&T 3/2/1 Years

3 Years - Product Replacement (Tanks & Frames)

2 Years - Products Parts Replacement Parts for Inlet & Outlet Valves

1 Year - Product Replacement on Buttons

Seat 1 Year 1 Year - Product Replacement Part

 

Commercial Warranty*
RANGE WARRANTY PERIOD Details (from date of purchase)
All Products 1 Year 1 Year - Product Replacement
All Products 6 Months 6 Months - Product Use

 

 

TERMS & CONDITIONS

Product Warranty Statement and Installation Guidelines

  • Product Warranty Statement
    • Warranty Coverage

The warranty only applies to the original owner and is not transferable.

We are not responsible for any loss or damage caused by a product defect, but only for the product itself.

    • Exclusions from Warranty

Defects caused by accidental damage, abuse, misuse, improper use, abnormal stress or strain, adverse environmental conditions (such as excessive water pressure or temperature), or any form of negligence are not covered by the warranty.

Any alterations or repairs to the product will void the warranty.

    • Start of Warranty Period

The warranty period begins from the date of purchase.

  • Installation Guidelines
    • Before Installation

It is the responsibility of the installer or consumer to ensure the following:

  1. The product is not damaged prior to installation.
  2. The product matches the purchased item and corresponds with the details listed on the tax invoice, including the model, series, and color.
  3. The product includes all components.
  4. Necessary maintenance has been performed.

If the product has scratches, chips, defects, missing components, does not match the purchased item, or is deemed damaged during transit, it should NOT be installed.

If the product is incorrect or damaged, HD Reno must be notified in writing before installation.

    • During and After Installation

Once the product is installed, it is considered accepted.

If an incorrect or damaged product has been installed, we cannot provide a warranty or replacement product.

If damage occurs during or after installation, or if a damaged or incorrect unit is installed, the warranty will be void.

    • Installation Requirements

The product must be installed by a licensed professional; otherwise, the warranty will be void.

The product must be installed according to the manufacturer's instructions; otherwise, the warranty will be void.

 

How to Make a Claim

Customers may make a claim under the warranty provided by HD Reno by contacting us at service@hdreno.com.au or call 0297409192(ext 204)

 

To make a valid claim under this warranty, consumers must:

  1. Submit the claim to us as soon as possible and no later than 3 business days after becoming aware of the issue.
  2. Provide reasonable proof of purchase.
  3. Photos or videos clearly showing the issue must be provided.

 

Costs of Warranty Claim

If a warranty claim is made and, in the opinion of HD Reno or an authorized HD Reno Service Agent, the issue was caused by faulty installation, use of the products with products from another manufacturer, or any reason other than a manufacturing defect for which HD Reno is responsible, HD Reno reserves the right to charge a service fee for each service visit to the consumer’s premises where the products have been installed.

 

Note: HD Reno reserves the right to alter or amend this warranty offer in writing at any time.

 

Exclusion

  • Failure to Provide Proof of Purchase: The customer cannot provide proof of purchase or equivalent documentation.
  • Installation Not Performed by Qualified Professionals: The product was not fully installed by a licensed plumber, electrician, or qualified installer.
  • Non-Compliance with National and State Regulations: The installation of the product does not comply with the relevant national standards and state regulations.
  • Non-Compliance with Manufacturer's Installation Instructions: The product installation does not follow the manufacturer's instructions.
  • Exceeding Specified Water Pressure and Temperature Limits.
  • Installation of Other Devices on Tapware: For example, installing a water filter.
  • Use of Water Additives: Using cleaning or deodorizing additives in cisterns.
  • Normal Wear and Tear: Including scratches, etc.
  • Improper or Unsuitable Use or Installation: The product is used or installed in an improper or unsuitable manner.
  • Exposure to Environmental Elements or Chemical, Electrochemical, or Electrical Influences.
  • Service and Repairs with Non-Standard Replacement Parts Without Written Approval from HD Reno.
  • Natural Variations in Timber: Due to inherent natural differences, no two timber veneers will have identical grain or color.
  • Surface Damage Caused by Adhesives, Sealants, or Abrasive Cleaners.
  • Surface Damage Arising During Installation or Post-Installation Use.
  • Failure to Follow Manufacturer's Care and Cleaning Instructions.
  • HD Renois Not Responsible for Any Costs of Installation or Removal of Any Items: The warranty will be void if damage occurs during or after installation, or if a damaged or incorrect unit has been installed.

 

Notice for Product Pick-Up (From Warehouse or Showroom):

  • Warranty does not cover glass breakage once the item has left our premises in undamaged condition.
  • Cracks or damages to stone materials (quartz or marble) are not covered under warranty once they have left our premises in undamaged condition.

 

 

 

Thank you for choosing our service!

 

CONTACT

SERVICE@HDRENO.COM.AU

0297409192

www.hdreno.com.au