Warranty
WARRANTY
Thank you for trusting HD Reno and choosing our services.
As a professional company, we exercise stringent control over the quality of our products. At the same time, we are confident in our ability to provide every customer with fair and reasonable after-sales service.
Rest assured that we will make every effort to address your concerns and advocate on your behalf. If you have any questions regarding after-sales service, please do not hesitate to contact us.
Contact details：0297409192 or email us at service@hdreno.com.au.
WARRANTIES
| TAPWARE | |||
| RANGE | WARRANTY PERIOD | Details (from date of purchase) | |
| Mixer | 20/10/7/1 Years | 20 Years -Replacement Cartridge 10 Years -Ceramic Disc Cartridges 7 Years – Replacement colour finish 7 Years – Replacement product or parts 1 Year – Labour（NSW） | |
| Tapware & Outlet | 20/7 Years | 20 Years – Replacement product or parts 7 Years – Replacement colour finish | |
| SHOWERS | |||
| RANGE | WARRANTY PERIOD | Details (from date of purchase) | |
| Shower head & Arm | Lifetime/7 Years | Lifetime -Replacement product or parts Only 7 Years – Replacement colour finish | |
| Shower on rail | 20/7/1 Years | 20 Years -Replacement Cartridge 7 Years – Replacement colour finish 7 Years – Replacement product or parts 1 Year – Replacement for hose | |
| Twin shower （shower set） | 20/7/1 Years | 20 Years -Replacement Cartridge 7 Years – Replacement colour finish 7 Years – Replacement product or parts 1 Year – Replacement for hose | |
| ACCESSORIES | ||
| RANGE | WARRANTY PERIOD | Details (from date of purchase) |
| (NON) Heated Towel Rail | 5/1 Years | 5 Years – Replacement Parts 1 Year – Finish |
| Towel/Toilet Rail & Ring & Holder | 5/1 Years | 5 Years – Product Parts Replacement 1 Year – Finish |
| Soap Accessories | 5/1 Years | 5 Years – Product Parts Replacement 1 Year – Finish |
| Robe Hooks | 5/1 Years | 5 Years – Product Parts Replacement 1 Year – Finish |
| Shelf | 1 Year | 1 Year – Product Parts Replacement 1 Year – Finish |
| POP UP Waste | 1 Year | 1 Year – Product Parts Replacement 1 Year – Finish |
| Floor Waste & Drain | 1 Year | 1 Year – Product Parts Replacement 1 Year – Finish |
| Trap | 1 Year | 1 Year – Product Parts Replacement 1 Year – Finish |
| SINK | ||
| RANGE | WARRANTY PERIOD | Details (from date of purchase) |
| Kitchen Sink (304) | 2 Years | 2 Years – General Use and Parts |
| Kitchenette | 2 Years | 2 Years – General Use and Parts |
| Laundry Sink& Tub* | 2 Years | 2 Years – General Use and Parts |
| Granite Sink | 1 Year | 1 Year – Replacement Part（Waste） 1 Year – General Use |
| BASIN | ||
| RANGE | WARRANTY PERIOD | Details (from date of purchase) |
| All Basin | 1 Year | 1 Year – Replacement Part（Waste） 1 Year – General Use |
| VANITY | ||
| RANGE | WARRANTY PERIOD | Details (from date of purchase) |
| Vanity Top | 1 Year | 1 Year – Replacement Part（Waste） 1 Year – General Use |
| Cabinet（Excluding MDF） | 5/1 Years | 5 Years – Product Replacement on Cabinet 1 Year – Labour for Manufacturing Faults（NSW） |
| Cabinet (MDF) | 2 Years | 2 Years – General Use and Parts |
| Handles, Hinges, Legs | 1 Year | 1 Year – Replacement Parts |
| Shaving cabinet | 1 Year | 1 Year – Product Parts Replacement and Use |
| MIRROR | ||
| RANGE | WARRANTY PERIOD | Details (from date of purchase) |
| Mirror | 1 Year | 1 Year – Replacement Parts 1 Year – General Use |
| Led Mirror | 1 Year | 1 Year – Replacement Parts 1 Year – General Use |
| SHOWER SCREEN | ||
| RANGE | WARRANTY PERIOD | Details (from date of purchase) |
| All Shower screen | 1 Year | 1 Year – Replacement Parts 1 Year – General Use |
| BATHTUB | ||
| RANGE | WARRANTY PERIOD | Details (from date of purchase) |
| All Bathtub | 5 Years | 5 Years – Replacement Part（Waste） 5 Years – Product Shell |
| TOILET | ||
| RANGE | WARRANTY PERIOD | Details (from date of purchase) |
| Geberit | 10/2/1 Years | 10 Years – Product Replacement (Tanks & Frames) 2 Years – Products Parts Replacement Parts for Inlet & Outlet Valves 1 Year – Product Replacement on Buttons |
| R&T | 3/2/1 Years | 3 Years – Product Replacement (Tanks & Frames) 2 Years – Products Parts Replacement Parts for Inlet & Outlet Valves 1 Year – Product Replacement on Buttons |
| Seat | 1 Year | 1 Year – Product Replacement Part |
| Commercial Warranty* | ||
| RANGE | WARRANTY PERIOD | Details (from date of purchase) |
| All Products | 1 Year | 1 Year – Product Replacement |
| All Products | 6 Months | 6 Months – Product Use |
TERMS & CONDITIONS
Product Warranty Statement and Installation Guidelines
- Product Warranty Statement
- Warranty Coverage
The warranty only applies to the original owner and is not transferable.
We are not responsible for any loss or damage caused by a product defect, but only for the product itself.
- Exclusions from Warranty
Defects caused by accidental damage, abuse, misuse, improper use, abnormal stress or strain, adverse environmental conditions (such as excessive water pressure or temperature), or any form of negligence are not covered by the warranty.
Any alterations or repairs to the product will void the warranty.
- Start of Warranty Period
The warranty period begins from the date of purchase.
- Installation Guidelines
- Before Installation
It is the responsibility of the installer or consumer to ensure the following:
- The product is not damaged prior to installation.
- The product matches the purchased item and corresponds with the details listed on the tax invoice, including the model, series, and color.
- The product includes all components.
- Necessary maintenance has been performed.
If the product has scratches, chips, defects, missing components, does not match the purchased item, or is deemed damaged during transit, it should NOT be installed.
If the product is incorrect or damaged, HD Reno must be notified in writing before installation.
- During and After Installation
Once the product is installed, it is considered accepted.
If an incorrect or damaged product has been installed, we cannot provide a warranty or replacement product.
If damage occurs during or after installation, or if a damaged or incorrect unit is installed, the warranty will be void.
- Installation Requirements
The product must be installed by a licensed professional; otherwise, the warranty will be void.
The product must be installed according to the manufacturer’s instructions; otherwise, the warranty will be void.
How to Make a Claim
Customers may make a claim under the warranty provided by HD Reno by contacting us at service@hdreno.com.au or call 0297409192（ext 204）
To make a valid claim under this warranty, consumers must:
- Submit the claim to us as soon as possible and no later than 3 business days after becoming aware of the issue.
- Provide reasonable proof of purchase.
- Photos or videos clearly showing the issue must be provided.
Costs of Warranty Claim
If a warranty claim is made and, in the opinion of HD Reno or an authorized HD Reno Service Agent, the issue was caused by faulty installation, use of the products with products from another manufacturer, or any reason other than a manufacturing defect for which HD Reno is responsible, HD Reno reserves the right to charge a service fee for each service visit to the consumer’s premises where the products have been installed.
Note: HD Reno reserves the right to alter or amend this warranty offer in writing at any time.
Exclusion
- Failure to Provide Proof of Purchase: The customer cannot provide proof of purchase or equivalent documentation.
- Installation Not Performed by Qualified Professionals: The product was not fully installed by a licensed plumber, electrician, or qualified installer.
- Non-Compliance with National and State Regulations: The installation of the product does not comply with the relevant national standards and state regulations.
- Non-Compliance with Manufacturer’s Installation Instructions: The product installation does not follow the manufacturer’s instructions.
- Exceeding Specified Water Pressure and Temperature Limits.
- Installation of Other Devices on Tapware: For example, installing a water filter.
- Use of Water Additives: Using cleaning or deodorizing additives in cisterns.
- Normal Wear and Tear: Including scratches, etc.
- Improper or Unsuitable Use or Installation: The product is used or installed in an improper or unsuitable manner.
- Exposure to Environmental Elements or Chemical, Electrochemical, or Electrical Influences.
- Service and Repairs with Non-Standard Replacement Parts Without Written Approval from HD Reno.
- Natural Variations in Timber: Due to inherent natural differences, no two timber veneers will have identical grain or color.
- Surface Damage Caused by Adhesives, Sealants, or Abrasive Cleaners.
- Surface Damage Arising During Installation or Post-Installation Use.
- Failure to Follow Manufacturer’s Care and Cleaning Instructions.
- HD Renois Not Responsible for Any Costs of Installation or Removal of Any Items: The warranty will be void if damage occurs during or after installation, or if a damaged or incorrect unit has been installed.
Notice for Product Pick-Up (From Warehouse or Showroom):
- Warranty does not cover glass breakage once the item has left our premises in undamaged condition.
- Cracks or damages to stone materials (quartz or marble) are not covered under warranty once they have left our premises in undamaged condition.
Thank you for choosing our service！
CONTACT
SERVICE@HDRENO.COM.AU
0297409192
www.hdreno.com.au
