Thank You for Shopping with Us!
We hope you enjoy your handles as much as we do. Below is our return policy to ensure a smooth and hassle-free experience.

1. Returns Eligibility

• Items must be unused, in their original packaging, and resalable in the same condition as received.
• Products that have been used or are not returned in their original packaging will not qualify for return or credit.
• Non-Returnable Items: Final sale, clearance items, and customized products cannot be returned. This includes, but is not limited to:
  • Custom-sized stone tops
  • Stone tops with cut holes
  • Custom-made vanities
  • Smart bidet seats
  • Cut-to-size linear grates
  • Nano-coated shower screens
  • Custom-made shower screens
  • Spa baths

2. Return Period

• Returns must be initiated within 30 days from the date of purchase.

3. Restocking Fee

• A restocking fee of approximately 20% will apply for returns made within the 30-day return window.

4. Refund Method

• Refunds will be processed to the original payment method unless otherwise agreed upon.

5. Return Authorization

• Customers must obtain return authorization by completing the Return Form on our website.

6. Return Shipping

• After submitting the online Return Form, you will receive Return Shipping Instructions via email within 48 hours.
  • Be sure to check your inbox and spam folder for this email.
  • For assistance, or if you do not receive instructions, contact us at service@hdreno.com.au.
• Customers are responsible for return shipping costs unless the return is due to an error on our part.

7. Damaged or Defective Items

• Items should be installed by a qualified plumber or installer to avoid voiding the warranty.
• Do not install items with visible faults. If damaged or defective, fill out the Warranties and Services Form online or email us at service@hdreno.com.au for a replacement or refund.
• Exchanges may be offered for certain items—please contact customer service or use our live chat for assistance.

Quick Tips for Urgent Returns:

• If you need the replacement item urgently, consider placing a new order while your return is being processed to save time.
• For standard returns, send the item to:
  HD Reno Warehouse
  1/113-115 Punchbowl Rd, Greenacre, NSW, 2190
  Phone: 02 9740 9192
• Ensure the item is securely packed as received and include your order or invoice number on the parcel.
• Upon receiving and inspecting the returned item, we will process the exchange or refund any price differences as necessary.

Note:  A 20% handling fee applies to most returns. If you’re unsure which item suits your needs, our professional sales team is here to help.

8. Policy Updates

• Our return policy is subject to change without notice. Updates will be reflected on our website at hdreno.com.auand communicated as needed.

9. Contact Us

For questions or assistance, please:

• Use our Live Chat
• Email: service@hdreno.com.au
• Call our hotline: 02 9740 9192

We’re here to help!